Economy & Credit Chest

When I was working as an internal consultant on the organizational effectiveness team with the telephone company, the company’s leaders didn’t like the information we reported. In fact, the president contracted with an outside consulting group to come in and assess our internal consulting group. This outside firm found conducting the assessment a frustrating experience—so frustrating that they cited the company as one of the most difficult clients they’d ever encountered.

They went so far as to report that their efforts were “sabotaged” and the reliability of their assessment was compromised due to lack of cooperation. Ultimately they advised against basing any future decisions on their internal assessment. They felt it was a waste of their time and the company’s money. Leadership’s mistake was pitting one group against another instead of having the two teams work together. Had the president encouraged the latter strategy, the internal consultants could have advised the outside consultants about the company culture and the political landscape. At the same time, the outside consultants could have contributed a fresh and objective perspective.

In a basic static transaction a sponsor selects a portfolio of about 100 or more investment grade names. Once a static synthetic CDO begins, the reference portfolio remains fixed until maturity. In a static pool delivered obligations usually must be liquidated within a preset timeframe. Some typical trading activities in managed synthetic deals include:

• Terminating credit-improved CDS to generate cash into the CDO
• Terminating credit-deteriorated CDS to avoid/limit future losses
• Buying protection for a smaller amount
• Conducting limited discretionary trading, that is, 10–20 percent annual portfolio turnover.

Normally, managed pool risk offers lower expected loss and lower probability of large loss.

The success or failure of a decision frequently depends on the delegation process. Empowerment, which is discussed below, goes beyond the delegation of specific tasks. It involves granting a defined level of authority and responsibility within which someone makes their own decisions and implements them.

There are several stages in the delegation process.

Preparing to delegate. Some preparation and planning are always needed, perhaps limited to gaining the approval of others or simply informing people. Priorities may also need to be considered. Most of all, you should be clear about the reasons for delegation and what it is meant to achieve. This requires a focus on results and having clear, precise objectives.

Matching person and task. The person who is required to do the job must understand it and have the personal skills and competence to have a realistic chance of doing it successfully.

Discussing and agreeing objectives. Targets, resources, review times and deadlines should be discussed with the delegatee and agreed. It may be necessary to formalise the process in writing in order to avoid, or at least minimise, any misunderstanding.

Providing resources and the appropriate level of authority. When delegating work, it is imperative to provide the delegatee with the necessary resources as well as the authority to complete the task, and then to provide support when needed.

One way of appraising competing options is to look at the desired outcome and then see which option will achieve it. This simple approach is often complicated by the need to prioritise goals, reduce costs or minimise risk, and in selecting the best option usually involves trade-offs and compromise. Another approach is to establish criteria for the final decision – for example, it needs to work quickly, not be expensive, take a reasonable amount of time to organise and so forth – and then score each option against these components on a scale of 1–10. The highest-scoring option wins. With both approaches, you need to fully understand what each option requires, how it works and what it achieves.

Effective decision-making depends on a collection of leadership skills that can be learnt and are often closely linked. These include the following:

• An ability to foster innovation and creativity and to exploit synergies between people, sometimes disparate and distant teams.
• The intelligence and courage to recognise and learn from mistakes.
• The perception and sensitivity to analyse competing options, and the ability to help others to find their solutions.
• Skills of delegation and empowerment so that decision-making can be devolved to others in the organisation with sufficient time or insight.
• The capacity to motivate people so that they are inspired to prevent or solve problems themselves, as well as proactively implementing decisions.
• An ability to focus others on the twin issues of serving customers and managing change.
• Skilled communication.
• The courage and ability to make critical decisions.